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Effective Date: December 1, 2025
Last Updated: December 1, 2025
1. Introduction
MAC LLP ("we", "us", "our") is committed to protecting the privacy and confidentiality of personal information entrusted to us. This policy outlines how we collect, use, disclose, and safeguard personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the CPA Code of Professional Conduct in which we are governed by as Chartered Professional Accountants.
2. Scope
This policy applies to all personal information collected through our website, including our secure client portal, and other interactions with individuals in the course of our professional services.
3. What Information We Collect
We may collect the following types of personal information:
- Contact information such as name, address, email, phone number
- Identification information such as place of birth, residency, SIN
- Financial information
- Employment and business information
- Medical information
- IP address and browser information (via cookies)
4. Purpose of Collection
We collect personal information for the following purposes:
- To provide accounting, tax, and advisory services
- To manage client relationships and communications
- To comply with legal and regulatory obligations
- To support our hiring and employment needs
- To improve our website and services
5. Consent
We obtain meaningful consent before collecting, using, or disclosing personal information. Consent may be express (e.g., written or verbal) or implied (e.g., through continued use of our services).
6. Use and Disclosure
We do not sell or rent personal information. We may disclose personal information:
- To third-party service providers (e.g., IT support, cloud storage) under strict confidentiality agreements
- When required by law or regulatory authorities
- With your consent
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Secure disposal methods are used when information is no longer needed.
8. Safeguards
We implement physical, technical, and administrative safeguards to protect personal information from unauthorized access, disclosure, or misuse.
9. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. Requests can be made by contacting us at the details below.
10. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. We do not use cookies to collect sensitive personal information.
11. Cross-Border Data Transfers
If personal information is stored or processed outside Canada, we ensure that appropriate safeguards are in place to protect it in accordance with Canadian privacy laws.
12. Accessibility
This policy is available in accessible formats upon request, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Charlotte Litwiller
HR Generalist, MAC LLP
510 Weber Street North, Waterloo, ON N2L 4E9
cglitwiller@mac-ca.com
519-725-2600